FREQUENTLY
ASKED QUESTIONS

OUR VALUES

What are PRECIOUS SOUVENIR’s CORPORATE VALUES?
What are PRECIOUS SOUVENIR’s CORPORATE VALUES?

Our corporate values are EMPATHY, INTEGRITY, EXCELLENCE and FORESIGHT. They represent HOW WE INTERACT with all our clients and the people with whom we do business. To learn more about each of our values.

LIFETIME GUARANTEE

Are my PRECIOUS SOUVENIR MEDALLION and the products in the various COLLECTIONS GUARANTEED for decades?
Are my PRECIOUS SOUVENIR MEDALLION and the products in the various COLLECTIONS GUARANTEED for decades?

Yes. All products manufactured by PRECIOUS SOUVENIR carry a LIFETIME GUARANTEE against breakage, vandalism and deterioration.

FREE PRECIOUS SOUVENIR MINI-MEDALLION

Can I have a FREE PRECIOUS SOUVENIR MINI-MEDALLION?
Can I have ADDITIONAL PRECIOUS SOUVENIR MEDALLIONS for my family and our friends?
Can I have a FREE PRECIOUS SOUVENIR MINI-MEDALLION?

Yes. When you order a porcelain medallion, you also receive a FREE porcelain MINI-MEDALLION in an attractive gift box. This MINI-MEDALLION measures 2½ cm x 3 cm (1 in. x 1¼ in.).

Can I have ADDITIONAL PRECIOUS SOUVENIR MEDALLIONS for my family and our friends?

Yes. You can order ADDITIONAL SOUVENIR MEDALLIONS in different formats for your family and friends.

 

For more details, consult the PERSONAL Collection sub-section under PRODUCTS.

USES OF PRECIOUS SOUVENIR MEDALLIONS

WHAT CAN I DO with a PRECIOUS SOUVENIR MEDALLION?
WHAT CAN I DO with a PRECIOUS SOUVENIR MEDALLION?

You can do many things. The SOUVENIR MEDALLION you order can be installed on a monument or urn. It can also be placed beside an urn inside a columbarium niche. You can also place it on a night stand or elsewhere in your home.

DESIGN

Can I match the design of my SOUVENIR MEDALLION to the SETTING in which it will be placed?
Can I match the design of my SOUVENIR MEDALLION to the SETTING in which it will be placed?

Absolutely. You can CUSTOMIZE your SOUVENIR MEDALLION in several ways. Our graphics department can TOUCH UP THE PHOTO of the loved one or simply change the background of the image. If you wish to make changes, our proof approval department can assist you.

 

You can also choose one of several TEMPLATES and BORDERS that will match your setting.

 

For more details, consult the CUSTOMIZATION section.

SIZES

What SIZES does the PRECIOUS SOUVENIR MEDALLION come in?
What SIZES does the PRECIOUS SOUVENIR MEDALLION come in?

For information about the sizes of SOUVENIR MEDALLIONS and all other additional products, consult the PRODUCTS section.

 

The FREE SOUVENIR MINI-MEDALLION that comes in an attractive gift box with your order is 2½ cm x 3 cm (1 in. x 1¼ in.).

CLEANING

Are PRECIOUS SOUVENIR MEDALLIONS EASY TO CLEAN?
Are PRECIOUS SOUVENIR MEDALLIONS EASY TO CLEAN?

Of course. It’s simple. To restore your SOUVENIR MEDALLION to its original shine, simply clean it with a sponge or soft cloth dipped in a SOLUTION OF WATER AND A LITTLE VINEGAR. Then dry with a clean cloth.

RESISTANT PORCELAIN AND PHOTO COLORS

How is your FINE ITALIAN PORCELAIN so RESISTANT?
How do the COLOURS on your porcelain medallions ALWAYS STAY SO BEAUTIFUL?
How is your FINE ITALIAN PORCELAIN so RESISTANT?

Our fine Italian porcelain is BAKED AT A VERY HIGH TEMPERATURE, 1550°F (843°C).

How do the COLOURS on your porcelain medallions ALWAYS STAY SO BEAUTIFUL?

Absolutely NOTHING WILL ALTER THE COLOURS over time because our fine Italian porcelain is baked at a very high temperature, 1550°F (843°C).

PRODUCT SAMPLES

Can I see SAMPLES of your products?
Can I see SAMPLES of your products?

Yes. Most of our product advisers and distributors have samples on site so that you can see and touch each of our products and ask any questions you have. You can judge the high quality manufacturing and finish for yourself. You can also learn how easy it is to install our products.

PETS

Can I have a PRECIOUS SOUVENIR MEDALLION of my PET?
Can I have a PRECIOUS SOUVENIR MEDALLION of my PET?

Yes. We take the same care in manufacturing SOUVENIR MEDALLIONS for your pet. For more details, consult the Pet Collection sub-section under PRODUCTS.

PHOTOGRAPHS

Should I send a DIGITAL or PAPER (PRINT) photograph?
Can you process my order even if MY PHOTO IS NOT PERFECT?
Can I purchase OTHER PRODUCTS with the touched-up SOUVENIR PHOTO?
Should I send a DIGITAL or PAPER (PRINT) photograph?

We can process either type of photograph. You should know, however, that it is MUCH QUICKER AND MORE EFFICIENT to process a digital file. High-resolution digital files are recommended.

Can you process my order even if MY PHOTO IS NOT PERFECT?

Yes. Our graphics department can significantly improve your photo even if it is OLD, DAMAGED or BLURRY. We can also bring out certain details and even create a new very personalized setting. If you want to approve the changes, our proof approval department can help you.

 

For more details, consult the PHOTO COLLAGE AND RETOUCHING sub-section under CUSTOMIZATION.

Can I purchase OTHER PRODUCTS with the touched-up SOUVENIR PHOTO?

Of course. Several customized commemorative pieces are available from PRECIOUS SOUVENIR for your home or for family and friends.

 

For more details, consult the PERSONAL Collection sub-section under PRODUCTS.

TO ORDER

Can I ORDER my products DIRECTLY from PRECIOUS SOUVENIR?
What is the AVERAGE WAIT TIME from receipt of my photo by PRECIOUS SOUVENIR to when I receive my order?
Can I ORDER my products DIRECTLY from PRECIOUS SOUVENIR?

No. Simply speak to one of our product advisers and distributors for sound advice and to order our products. Click here for more details.

 

Our product advisers and distributors place orders with PRECIOUS SOUVENIR immediately from their user account.

What is the AVERAGE WAIT TIME from receipt of my photo by PRECIOUS SOUVENIR to when I receive my order?

The average wait time is 7 to 10 working days after receipt of your photo.

DISTRIBUTORS

How DO YOU CHOOSE YOUR DISTRIBUTORS?
How DO YOU CHOOSE YOUR DISTRIBUTORS?

We take several factors into account when the time comes to choose a distributor. The fact that the distributor fully shares our corporate values is very important to us.

 

Are you a distributor who shares our values and would like to distribute our products in your region? Fill out the form Become a PRECIOUS SOUVENIR distributor at the bottom of this page.

INSTALLATION

Are PORCELAIN SOUVENIR MEDALLIONS and PLAQUES EASY TO INSTALL?
How do you install FRAMED MEDALLIONS and PLAQUES, with a bronze-plated, bronze or rhodium frame and with or without a COVER?
How do you install MEDALLIONS and PLAQUES with a bronze or rhodium FRAME with a COVER?
Are PORCELAIN SOUVENIR MEDALLIONS and PLAQUES EASY TO INSTALL?

Yes. Note: Installation should always be done when the temperature is above freezing.

 

ADHESIVE TAPE. The 3M double-sided adhesive tape (supplied) has been tested and is the simplest, quickest, most efficient and long-lasting method.

 

The surfaces to be taped must be clean and oil-free. If the surface is oily, clean with a solvent (not supplied), then use a mixture of water and rubbing alcohol (not supplied) to remove any residue. Wipe with a clean, dry cloth.

 

EPOXY ADHESIVE. If installing in a SANDBLASTED AREA, use epoxy adhesive (not supplied) easily found commercially.

How do you install FRAMED MEDALLIONS and PLAQUES, with a bronze-plated, bronze or rhodium frame and with or without a COVER?

There are two methods for attaching souvenir medallions and plaques:

 

1. The first method consists of using the attachment system with 3M double-sided adhesive tape (supplied). See the explanation above, under “Are PORCELAIN SOUVENIR MEDALLIONS and PLAQUES EASY TO INSTALL?”

 

2. The second method involves using the anchor attachment system.

The anchors (supplied) are already attached to the frame. Simply drill two small level holes in the stone using an appropriate drill bit. The distance between the two drilled holes must be the same as that between the two anchors. The depth of the holes must be equal to or greater than the length of the anchors. Check the placement of the medallion or plaque before beginning the installation.

 

Finally, use epoxy adhesive (not supplied) to permanently insert the anchors into the stone.

How do you install MEDALLIONS and PLAQUES with a bronze or rhodium FRAME with a COVER?

Simply install the souvenir medallion or plaque using the attachment system supplied (two screws and anchors).

 

Start by drilling two level holes into the stone using an appropriate drill bit. The distance between the two drilled holes must be the same as the distance between the two anchors. The depth of the holes must be equal to or greater than the length of the anchors. Check the placement of the medallion or plaque before starting the installation.

 

For a permanent installation, we recommend dipping the anchors into epoxy adhesive (not supplied) before inserting them into the stone.

 

Finally, insert the anchors, then attach the frame by driving the two screws (supplied) into the anchors.

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